Public beta support
How can we help?
API Many is in public beta. Support is available by email, but there is no 24/7, phone, live-chat, or guaranteed response-time commitment.
Before contacting support
Check the API documentation, the authenticated GET /v1/models response, your account balance and key list, and the status page. The public catalog can include models that are not callable; only GET /v1/models is authoritative for enabled public-beta routes.
API request help
Email [email protected] with the API Many request ID, model ID, approximate UTC time, HTTP status, error code, and a minimal redacted example. Do not resend a request whose outcome is marked for reconciliation, because the provider may already have accepted it.
Billing and refund help
For a balance or payment issue, send the account email, purchase date and amount, Stripe receipt or checkout identifier, and relevant API Many request ID. Do not send a full card number. Monetary refund eligibility is described in the refund policy.
Account, privacy, abuse, and security
Use the same support address for account access, a privacy-rights request, an acceptable-use appeal, or an abuse report, and put the category in the subject. For a vulnerability, follow the security reporting instructions before sending sensitive evidence.
Never send these by email
Do not send an API key, password, full payment-card number, unredacted regulated data, another user’s data, or illegal content. A key that has been exposed should be revoked rather than shared with us.